Urgent

OPERATIONS HALTED: Complete loss of service, or critical functionality is unavailable with no workaround, or data integrity issue is affecting all users.

Example:
All users cannot log in critical functionality is unavailable (e.g., no one can enroll).

Critical

OPERATIONS AFFECTED: Significant loss in performance or functionality that affects many users and a reasonable workaround is not available.

Example:
Users are getting kicked out but can log back in and continue important functionality is unavailable (e.g., users can't launch VB App).

Major

LOW BUSINESS IMPACT: Minor loss in performance or functionality affecting some but not all users.

Example:
Acceptable work-around exists minimal performance degradation.

Minor

LOW BUSINESS IMPACT: Minor loss in performance or functionality affecting some but not all users.

Example:
Cosmetic configuration update (e.g., HR Note word needs to be updated).

Open Enrollment Carrier Preferences